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Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.

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Course Duration

40 Hrs.

Live Project

2 Project

Certification Pass

Guaranteed

Training Format

Live Online /Self-Paced/Classroom

Watch Live Classes

Salesforce

Speciality

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300+

Professionals Trained
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4+

Batches every month
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20+

Countries & Counting
corporate

100+

Corporate Served

  • Have you ever thought of turning into a certified Salesforce Service Cloud Consultant, but didn't really have time to eventually acquire its legit training Well, now you can acquire its training while working as well. You just have to enrol in its professional course via an online medium with Croma Campus. By getting started into its professional course, you will get a fair chance to learn its procedure of designing and deploying solutions that will help you boost customer business processes and requirements via making the best use of Salesforce applications. Approaching us will only uplift your career in numerous ways.
    • Here at Croma Campus, you will receive the utmost adequate information concerning your subject.

      Moreover, here, we will also try our best to enhance your communication skills.

      Our trainers will thoroughly help you to imbibe some latest skills concerning this course also.

  • Here you will grab a totally different learning experience under our highly qualified experts. They will bestow you with detailed information by providing numerous instanced as well.

SalesForce Service Cloud Consultant Certification Training

About-Us-Course

  • Our Salesforce Service Cloud course comprises of some the newest features and has been specifically designed as per your interest and latest statistics.
    • Our team of trainers will educate you about the Service Cloud Solution Design, Case Management, Implementation Strategies, and Service Console concerning numerous representations as well.

      Moreover, here you will also get the opportunity to imbibe information concerning Integration and Data Management, Centre Analytics, Interaction Channels, and etc.

      Our new method of interactive learning will assist you hugely in understanding this subject from different perspectives.

      You will be imparted training via offline, and online methods both, and will also get access to LMS (Learning Management System), where you can keep a track of your training, assignment, and class recordings.

      Here, you will also get the facility of extra classes as well.

  • After enrolling in our course, and imbibing its detailed information, you will genuinely recognize the true worth of this direction. And you will have several jobs offers in hand as well.
    • Moreover, by graduating from our institution, you will be offered a quite good decent salary structure post completion of the course.

      To be precise, you will earn around 9,45,845, which is quite good.

      Our trainers will in fact help you in grasping some mandatory skills as well.

      You will be explained every subject concerning several representations, and tutorials as well.

      You will also be handed a package of study material that will thoroughly guide you to understand its details right from the scratch.

  • Well, this course is not like any ordinary course, it's genuinely in demand, and companies especially look for skilled candidates. So, opting for this direction will be beneficial for your career in numerous ways.
    • Post completion of the course, we will help you prepare for interviews for huge establishments.

      In fact, by imbibing its detailed information, you will surely get a chance to get placed in a well-established company.

      Acquiring its accreditation in hand will also encourage you to grab one of the highest salary packages in this field.

      Furthermore, as a fresher also, you will receive a good pay scale structure.

  • There are various reasons to take up this course. One of the significant reasons is its huge demand and growth.
    • By enrolling in its certification, you will imbibe information concerning enabling your customer service teams to run as efficiently as possible.

      Furthermore, you will also be able to work collectively with your team.

      Moreover, you will have a proper understanding of current needs and growth as your customer base expands respectively.

      By understanding your customer needs intently, you will gradually work towards it which will eventually help you to do better for your company, and clients as well.

      Moreover, you will always standout differently from your peers and shine ahead.

  • Working as a Salesforce Service Cloud Consultant will indulge you in executing several tasks. So, you should imbibe its gist of skills beforehand. Let's now have a glance at what you might need to perform in the corporate section.
    • Your foremost duty will be to design and implement effective solutions

      Furthermore, you will also need to anticipate and prepare for risks as well

      While working on a project, you will have to always meet and manage customer expectations.

      Moreover, you will also have to indulge in the troubleshooting process and prioritize your customer queries as well.

      By implementing our effective strategies, you will be able to acquire monetary profits for your company as well.

      Well, above mentioned process might seem a bit difficult, but our trainers will thoroughly guide you to know it explained information right from the scratch.

  • In the present scenario, Salesforce Service Cloud Consultant are hugely in demand, and in this case, opting for this direction will help you to shine in this direction in the long run.
    • Accenture, TCS, Salesforce are some of the top companies hiring Salesforce Cloud Consultants.

      Moreover, there's always a demand for skilled candidates concerning this direction, so in a way, approaching this direction will give you a sense of job security as well.

      Post acquiring its detailed information, your market value will eventually increase, and you will end up getting into a good workspace.

      In fact, as a freelancer as well, you will have lots of scopes.

      Our trainers will guide thoroughly concerning every bit of this subject, so that you can implement it to have effective solutions, so getting in touch with us will be fruitful for your career.

  • Establish yourself as a globally certified salesforce specialist after completing this training course.
    • Our accreditation is widely accepted in the industry, and by grabbing it, your image will reflect differently in front of the interviewer.

      Here, you will also acquire information concerning its related certification.

      Our trainers will also guide you to enrol in its upper-level certification program as well.

      If you have an urge of learning anything new apart from this course, then, here you will get more than 140+ courses. And you can choose the one as per your interest.

      Acquiring multiple certifications will only help you to sustain in this field in the long run.

Why should you choose Salesforce Cloud Consultant?

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hourglassCourse Duration

40 Hrs.
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Weekday1 Hr/Day
Weekend2 Hr/Day
Training ModeClassroom/Online
Flexible Batches For You
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    26-Apr-2025*

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    28-Apr-2025*

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    30-Apr-2025*

  • Weekday
  • MON - FRI
  • Mor | Aft | Eve - Slot
  • flexible-focus-icon

    26-Apr-2025*

  • Weekend
  • SAT - SUN
  • Mor | Aft | Eve - Slot
  • flexible-white-icon

    28-Apr-2025*

  • Weekday
  • MON - FRI
  • Mor | Aft | Eve - Slot
  • flexible-white-icon

    30-Apr-2025*

  • Weekday
  • MON - FRI
  • Mor | Aft | Eve - Slot
Course Price :
For Indian
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We can set up a batch at your convenient time.

Program Core Credentials

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Trainer Profiles

Industry Experts

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Trained Students

10000+

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Success Ratio

100%

Corporate Training

For India & Abroad

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Job Assistance

100%

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CURRICULUM & PROJECTS

Salesforce Service Cloud Consultant Training

    Getting Started Introduction

    Signing Up for A Free Salesforce Account

    Logging into Salesforce and Switching Between Lightning and Classic

    Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide

    Assigning The Service Cloud and Knowledge User Feature Licenses

    Introduction and Getting Started Quiz

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    Industry Knowledge Introduction

    Installing Service and Support Dashboards to Measure Contact Center Metrics

    Contact Center Kpis

    Contact Center Business Challenges and How Salesforce Helps

    Use Cases and Benefits for Different Interaction Channels

    Challenges and Considerations for Business Continuity in The Contact Center

    Types of Contact Centers and Displaying the Service Console

    KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge

    Contact Center Components and How They Solve Business Challenges

    Practice Activity Industry Knowledge Trailhead Units

    Industry Knowledge Quiz

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    Implementation Strategies Introduction

    Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields

    Contact Center Deployment Strategies

    Practice Activity Implementation Strategies Trailhead Units

    Implementation Strategies Quiz

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    Service Cloud Solution Design Introduction

    Analyzing Customer Requirements for Service Cloud Solution Design

    Extending the Service Cloud with Custom Application Development and Third-Party

    Key Components for Performance Optimization and Creating a Validation Rule

    User Experience Requirements Solved by the Salesforce Lightning Service Console

    Salesforce Lightning Service Console Custom List Views and Creating a New User

    Service Console Interaction Logs (Salesforce Classic Only)

    Service Console Custom Components

    Service Console Keyboard Shortcuts

    Service Console Macros

    Service Console Integration Toolkit and Lightning Console JavaScript API

    Adjusting the Service Console Settings

    Practice Activity Service Cloud Solution Design Trailhead Units

    Service Cloud Solution Design Quiz

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    Knowledge Management Introduction

    Enabling Salesforce Knowledge and the Knowledge Article Lifecycle

    Managing Knowledge Adoption and Maintenance

    Creating Knowledge Data Categories Groups and Data Categories

    Creating Knowledge Article Record Types and Assigning Page Layouts

    Turning on the Knowledge Sidebar in the Service Console

    Knowledge Publishing Workflow

    Knowledge Data Migration Strategies

    Knowledge vs. Solutions

    Practice Activity Knowledge Management Trailhead Units

    Knowledge Management Quiz

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    Interaction Channels Introduction

    Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type

    Telephony (aka phone) Interaction Channel

    Email Interaction Channel and Creating an Email Case Record Type

    Email to Case vs. On-Demand Email to Case and Configuring a Routing Address

    Adding Emails Related List to Cases Page Layout

    Configuring Email Templates for Effective Case Communications

    Web Interaction Channel

    Chat Interaction Channel Web Chat (Live Agent)

    Enabling Live Agent and Creating Live Agent Users

    Creating Live Agent Skills

    Creating Live Agent Configurations

    Creating Live Agent Deployments

    Setting Up Live Agent in the Salesforce Console

    Creating Chat Buttons

    Enabling OmniChannel and Creating Service Presence Status

    Adding the Supervisor Panel to the Salesforce Console

    Social Media Interaction Channel

    Chatter Groups as Internal Interaction Channels

    Exam Guide Sample Question

    Interaction Channels UI Design Considerations

    Case Feed Configuration and Customization

    Adding and Configuring the Email Action to the Case Feed

    Interaction Channels Profile Design Considerations

    Interaction Channels Objects to Expose Design Considerations

    Interaction Channels Sharing Model Design Considerations

    Interaction Channels Reporting Design Considerations

    Kan Ban View and Case Feed Page Layout Assignments

    Practice Activity Interaction Channels Trailhead Units

    Interaction Channels Quiz

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    Case Management Introduction

    Designing a Case Management Solution

    Case Creation Design Considerations

    Case Queues Configuration

    Case Assignment Design Considerations

    Omni Channel for Routing of Cases

    Creating Service Channels for Omni-Channel

    Creating Routing Configurations for Omni-Channel

    Creating a Presence Status for Omni-Channel

    Creating Omni-Channel Permission Sets

    Adding Omni-Channel to your Service Console Footer

    Adding Sidebar Components to the Service Console

    Adding Fields to Page Layouts and Related Lists for Improved Usability

    Case Escalation Design Considerations

    Log a Call Activity Management and Call Disposition Design

    Case Resolution Design Considerations Case Closure

    Enabling Entitlement Management for SLA Driven Case Management

    Improve Agent Productivity by Bundling Multiple Case Actions in Macros

    Field Service Lightning

    Final Live Agent Configurations

    Creating a Self-Service Community to Increase Case Deflection

    Visual Workflow Use Cases, Capabilities and Limitations for Case Management

    Practice Activity Case Management Trailhead Units

    Case Management Quiz

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    Contact Center Analytics Introduction

    Contact Center Reporting Solutions

    Reports and Dashboards Design Considerations

    Practice Activity Contact Center Analytics Trailhead Units

    Contact Center Analytics Quiz

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    Integration and Data Management Introduction

    Design Considerations for Large Data and Transaction Volumes

    Contact Center Integration Patterns

    Practice Activity Integration and Data Management Trailhead Units

    Integration and Data Management Quiz

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    Service Setup Menu

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+ More Lessons

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Mock Interviews

Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team.Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.
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SELF ASSESSMENT

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FAQ's

Yes, you can surely enrol in its training via online medium

Well, it's not that necessary, but you can surely search about it

Here, industry experts will impart you training with detailed information

Yes, by login to our LMS portal, you will get all the recording materials

Career Assistancecareer assistance
  • - Build an Impressive Resume
  • - Get Tips from Trainer to Clear Interviews
  • - Attend Mock-Up Interviews with Experts
  • - Get Interviews & Get Hired
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Salesforce Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.

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Format

Multiple Choice and Multi-Response Questions

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Type

Proctored Exam

cost
Cost

$200 USD

time
Time

105 Minutes

delivery
No of Questions

60 Questions

language
Passing Score

70% and above

Training Features

instructore

Instructor-led Sessions

The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

real life

Real-life Case Studies

Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.

assigment

Assignment

Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

life time access

Lifetime Access

Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.

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24 x 7 Expert Support

With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.

certification

Certification

Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.

Showcase your Course Completion Certificate to Recruiters

  • checkgreenTraining Certificate is Govern By 12 Global Associations.
  • checkgreenTraining Certificate is Powered by “Wipro DICE ID”
  • checkgreenTraining Certificate is Powered by "Verifiable Skill Credentials"
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